How to process a refund (Gateway)

If you need to refund a transaction to a credit or debit card, follow this easy steps:

If you received a payment via our gateway integration and need to process a Refund from Fygaro, you just need to follow these easy steps:

Banks have a 45 day restriction for refunds. If the original transaction was over 45 days ago, please contact support@fygaro.com for assistance (include the original transaction date in your request).

  1. Open the invoice where the payment was recorded.
  2. Scroll down to the payments section and click on the "Capture - Gateway" item.


3. On the pop out window, mark the "Refund this Payment on Invoice Save" checkbox.


4. Then click on "Confirm"

7. Select “Save” in the Actions part of the invoice.

And that’s it! It is important to be aware that the money will take some days to be reflected in the customer account.

Currently only refunds for the total amount of the transaction can processed.

Fygaro submits refunds to your customer’s bank immediately. Depending on the bank’s processing time, it can take anywhere from 5-10 business days to show up on your customer’s bank account.

Additional Information
In some cases, the refund might be processed as a reversal meaning the original payment will disappear from the account statement entirely and the balance will reflect as though the charge never occurred.

If your customer does not see the refund after ten business days and they are still seeing the original charge on their bank statement, they should reach out to their bank for more information.